Гипермаркет #hoff Ремонт всегда несёт много интересного, и...

Hypermarket #hoff

Repair always brings a lot of interesting things, and for 3.5 months I contacted about 20 companies in one way or another. I can say that the service pleasantly surprised me. If there were shoals, then they were solved quickly, efficiently and conveniently for me.
The Hoff hypermarket distinguished itself, in which I looked at the furniture in the hallway.
The store is large and new.
When I was there, they checked the availability of the selected furniture in the warehouse, I paid for and ordered additional services - delivery and assembly. I also drew attention to the queue in the client department, but with the thought "not conflict" I went to place an order.

1) Delivery service
The day before delivery the machine rang to make sure I was waiting for them. "Oh, how civilized mustache and automated" I thought.
In the morning on the day of delivery, the driver calls and says "out of 3 items in the warehouse there is only one - an ottoman. Carry?"
I call the hotline (an absolutely pointless service, as it turned out later), where they check the system and confirm that the goods are out of stock. All questions "how so?" They answer "we do not have this information, your claim has been assigned such and such a number, a responsible manager will be assigned to process the claim, you will be contacted within 24 hours"
What are 24 hours in the 21st century? Are you seriously?
Naturally, I have a day of vacation for tomorrow for the assembly of the hallway and the delivery / assembly of a bunch of other things.
I tell the driver not to take the ottoman, and in the evening I go to the customer department.
They're checking it out - wonderful news! Everything is in stock!
To the question "how so ???" there was no answer either, but there was a dialogue between employees on the topic "the hotline uses some other version of the warehouse program".
- since everything is in stock - take it soon, now only 18.30.
- today is no way, it's late, all cars are painted
- let's go tomorrow morning
- tomorrow we can't either - delivery quotas are over
- well, your cant, think of something
-no, we can't do anything
- ok, I'll take it out myself. We will cancel the delivery, return the money. Tell me, will the assembly be canceled automatically?
- no, it will not be canceled. Delivery and assembly are different services, there is no interaction between them
- strange, okay. Check now with me - is everything in order with the assembly? Until now, no one called me to clarify the time.
- everything is in order with the assembly, regarding the time they can call later today or tomorrow morning

2) assembly service
In the morning, with the help of Gruzovichkov, I took out the furniture and am waiting for a call - but he still does not
I call the hotline:
- blah blah blah, will there be an assembly today?
- so and so, your order is tied to the assembly of the kitchen, not cabinet furniture
- no, my order says the assembly of cabinet furniture
- in your order - yes, but the manager tied the kitchen assembly to the system
- So what? Let the kitchen worker come to collect - I don't care
- you understand, tk. the kitchen assembly was tied to the order of cabinet furniture (attention!) the system CANCELED your application and you did not get into some wonderful assembly register
- I need the assembly today, because the vacation is 1 day
- Your appeal has been assigned a number .... blah blah blah you will be contacted within 24 hours
- give me the number of the service department to speed up the process
- the service department works only by outgoing communication
(well, I understand why)

"Stunned, what a good system," I think, I negotiate with the men from the truck about assembling the brought cabinet and go to the customer department.
They tell me that the assembly was canceled by the system, because YOU canceled the delivery yesterday!
That's the news! It seems to me that this is trolling like that, not otherwise :)
Since the girl in the client department is different, conversations on the topic “I asked yesterday” did not end with anything useful.

I don't know where the truth was, but both are obvious bugs in the system.

Somewhere in parallel, another girl from the service department called (how many useless people are there in the state?) And found out if everything was all right with me - in the sense of whether I took the furniture and solved the issue with the assembly. I didn't find out anything specific, but simply apologized for the inconvenience. Oh thank you!

3) after-sales service
In the evening, when assembling, it is discovered that the cabinet came with a jam along the back wall.
I called my favorite hotline to find out at least the algorithm of actions - it is necessary to return the entire cabinet or only the back wall, how quickly it will return, and so on. I hear the answer from the parrot's ass
"I do not have this information, your appeal has been assigned a number .... will be contacted within 24 hours"
This time I didn’t go to the client department, I didn’t want to waste time anymore - the day of my vacation was almost over. I went to Maksidom, bought a sheet of painted fiberboard for 250 rubles, made a cut on the spot (a very convenient free service), and within an hour the cabinet acquired a new back wall.

During the time that I spent in the queues in the client department, I heard many similar stories and therefore I assume that it was not me who was "so lucky" to collect all the best with the Hoff hypermarket, but there are many errors in the system.

By the way, they still contact me by the last contact :) Well, since July 6, 24 hours have not passed yet. I don't have time for a trip to the client's department