Так случилось, что в этом году такси мы...

It so happened that this year we call a taxi quite regularly, let's say, the last couple of weeks almost every day twice a day. Yes, this happens during peak morning and evening hours, but someone may disagree with me, I do not consider this an excuse for the poor quality of services. More details
# Taxi service in # Zheleznodorozhny MO, the one that is now Balashikha is roulette. More precisely, "#Apple" ... on the saucer: you order, you can’t order, and if you arrive, it won’t arrive, it will be delivered on time or not. From the last "tricks": in the morning you need to order a taxi in forty minutes and the order accepted by the dispatcher does not guarantee delivery of the car. In addition, dispatchers consider themselves entitled not to pick up the phone, and drivers, in bad weather and not only, not to go to work (oh, I would). It would seem that dispatchers do not know how many orders will be in the morning and cannot plan how many cars to withdraw (if it depends on them at all) ... Understand and forgive ...
But the logic is broken about the impossibility of ordering cars the next morning the night before, and moreover, there is no day to day. Apparently, it all depends on the mood of the dispatcher or the dispatcher himself (“I used to be why it was harmful before?” (C) Pechkin).
The next interesting point ... The standard customer waiting time by car is 20 minutes, but, I remind you, this is the "Bullseye", so the time depends on the "time keeper" - the driver for whom time-money and sometimes are very economical, if not to say greedy.
It is important to note that the service has (!) Good and excellent drivers: they try to build the optimal route, bypassing traffic jams, take them closer to the station, do not stop to disembark passengers in the middle of the puddle, managing to charge the client with positiveness for the coming day with their goodwill. It is because of their efforts that it is most offensive, because there are others who, at the root, spoil the work of the former.
For example, an impatient driver of brown (as if reflecting the essence of a taxi driver as a professional) kia rio with number 433, which started today from our house already at the incomplete tenth minute of waiting (if at all I arrived after the fact, and not by notification in the application), I really not talking about trying to call and clarify the order.
Someone will now say that the picky passengers have gone, it is necessary to leave earlier and the driver has nothing to do with it. I agree with you, having the exact (!) Time for the car to be delivered, which does not happen when ordering a car through an application created, apparently, for those who are tired of stumbling upon the impossibility of ordering through dispatchers. And yet, I personally do not smile at the exit of the apartment, without taking my hands off the phone, unlimited time, soaring in winter clothes, or freezing on the street, waiting for the taxi to arrive. Why do I need a taxi if I come to the office sweaty or frozen anyway?
In addition, you must be prepared that in the field of visibility of the application of cars may not be and the order will not be accepted. Time spent, the result is not achieved (and in the morning it’s expensive every minute), the reliability of the application tends to zero.
Turning to Yablochko it is also worth considering that for taxi drivers traffic jams in the city are an argument for a delay, and for a passenger, the waiting time for an elevator in a multi-storey building is exclusively a personal cant.
So, when we left the entrance, the application blinked to us with a promising “order canceled”, and the driver had already caught a trace.
# Service is high, is not it?
My husband had to freeze our "swallow", although it was today that she jumped over the snowdrifts with a gray "jerboa", and was late for the train, trying to stick the machine in the courtyards already forced at that late time.
What is all this written for? It frustrates me that the principle “if you want to do it well, do it yourself” is increasingly working in society, and a person physically cannot be a specialist in all areas. But service companies would like to remind you that the guarantee of your successful work (you can read the profit) directly depends on the quality (if you know what it is) of the services provided - the degree of customer satisfaction (!!!) with the result. With poor supply, demand falls.
Although, if we talk about taxi # Yablochko, it’s enough to read their official group in contact with so many negative reviews that mine would just gurgle and disappear, this “brave” company is not afraid of anything.
Finally, the story of one of the good drivers of this taxi, who told us about the existence of the application, I will not mention the number of his car, because "freedom of speech" is now severely punished. So, the yellow card handed over to me indicating the name of the application, among other things, reported a tasty promotion with a free 10th trip. “What customer-oriented!” I said, to which the driver honestly admitted that the action had already ended and was, in fact, only on paper, because the drivers had been informed about the promotional trip in advance and there were few who wanted to take such an order, in the end, wait for a taxi could have been very long.
In general, with rotten "Apple", I’ll think about choosing other "fruits".