1. Говорите "и" вместо "но". напр., "Это ты...

1. Say "and" instead of "but."
e.g., "You did it well for you, and if you ..."
instead - "Yes, that's good, but you have to ..."

Because the "but" crosses out everything that was said before him.

2. Say "and" instead of "and yet."
eg, "I understand that you cannot give an answer so quickly, and so let's ..."
instead: "I understand that you cannot answer right now, but it would still be better ..."

Because "and yet" he tells the interlocutor that you are deeply indifferent to his wishes, expectations, doubts or questions.

3. Use the word "for" instead of the word "against."
eg, "In order for something to change, I will enroll in the sports section."
instead of “What else would I think of against boredom?”

4. Avoid gross "no", because "no", pronounced with the appropriate intonation, can make a very negative impression on the partner.

5. Cross out the phrase “honestly” from your vocabulary, because it sounds like honesty is an exception.

6. Say "wrong" instead of "no."
for example, "not so" or "not now." "In this form, I do not like it." "I don’t have time for this at the moment"
instead of "No, I don't like it" "No, I don't have time."

Because no repels. “No” is something complete and finally decided.

7. Change the angle of view using the word "already" instead of the word "more."
e.g. "You have already done half"
instead of "Have you only done half?"

Because the word "already" turns a little into a lot.

8. Forever forget the words “only” and “simply” or replace them with others.
eg "This is my opinion" "This is my idea"
instead of "I'm just saying my opinion," "It's just such an idea."

Cross out “simple” and “only”.

9. Remove the word "wrong." Better ask a clarifying question and show the other person that you are also trying to solve the problem.
for example, "It didn’t work out as it should. Let's think about how to fix a mistake or avoid it in the future"
instead of "Wrong! It's only your fault."

10. Say "in" and "so much" instead of "somewhere" and "in the area." Set the exact date and time.
for example, "I will call on Friday" "I will call you tomorrow at 11 o’clock"
instead of "I will call at the end of the week" "I will call tomorrow at around 11".

11. Ask open-ended questions. Do not be content with the monosyllabic yes or no answers.
e.g. "How did you like it?" "When can I call you back?"
instead of "did you like it?" "It will be possible to call you back."

Because questions with "How," "What," or "Who" ...... get valuable information.

12. Use the phrase "From now on, I ..." instead of "If I ...".
eg "From now on I will listen more carefully to the advice"
instead, "If I had obeyed his advice. Then this would not have happened."

Because "If I ..." regrets what has passed, and rarely helps to move on. Better look to the future. The wording “From now on, I ...” is a good basis for such a position.

13. Stop evading with the help of “should” and “need”.
Better: "It's important to do this job first."
instead of "You need to think about it," "You need to finish this work first."

“It would be necessary” and “it would be necessary” do not state anything concrete. Better clearly and clearly name the one (or that) about whom or what you are talking about ("I" - "you" - "You" - "we").
For example, "You should complete this" "You should give priority to this work"

14. Say "I will do" or "I would like" instead of "I should."
for example, “I would like to think a little first” “I will first collect the necessary information”
instead of "I have to think a little first" "I have to gather information."

“I must” is associated with coercion, pressure, or outward determination. Everything that you do with such an installation, you do not voluntarily. “I will do” or “I would like” sounds to others much more positive, more friendly and motivated.

15. Cross out the words “actually” and “actually” from your vocabulary.
e.g. "That's right"
instead of "Well, that’s right."

"Generally" does not contain any information and is perceived as a limitation.

16. Say "I recommend you" instead of "you should."
eg, "I advise you to trust me" "I recommend that you think about it" "I advise you to make a decision as soon as possible."

With the words “must” and “follows” you put the interlocutor under pressure and take away from him the opportunity to make a decision on his own. "I recommend you" sounds much more friendly and positive.